Privacy Policy

Effective Date: 1st October, 2024

TicketLab ("we," "our," "us") respects your privacy and is committed to protecting the personal information you provide when using our app and services. This Privacy Policy explains how we collect, use, and share your personal data.

1. Information We Collect

When you sign up for TicketLab, we may collect the following personal information:

• Identification Data: Your name, email, phone number, and government-issued ID for verification.
• Location Data: When you mark yourself as available, we collect your location data to assign orders based on proximity.
• Order Data: Information related to the orders you accept, including details of the items you purchase and deliver.
• Payment Information: Data required to process payments for the orders you complete.

2. How We Use Your Information

We use your personal information for the following purposes:

• Verification: To confirm your identity and allow you to participate in the order delivery system.
• Order Assignment: To assign you orders based on your location when you mark yourself as available.
• Payments: To process payments for the orders you successfully complete.
• Communication: To send you notifications and updates related to your account and the services you provide.

3. Sharing Your Information

We may share your information with:

• Third-Party Service Providers: To assist with payment processing, background verification, and other operational services.
• Law Enforcement and Regulatory Bodies: When required by law or to protect our legal rights.

We do not sell or share your personal data with third parties for their own marketing purposes.

4. Location Tracking

We collect your real-time location data when you mark yourself as available in the app. This data is used solely to assign orders to the nearest available users. If you choose to stop sharing your location, you can do so by marking yourself as unavailable in the app.

5. Data Security

We take the security of your personal data seriously. We implement industry-standard measures to protect your data from unauthorized access, loss, misuse, or alteration. However, please note that no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your personal data for as long as necessary to provide our services or comply with legal obligations. If you deactivate your account, we will delete your data unless it is required to be retained for legal or regulatory reasons.

7. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict the processing of your personal data. To exercise your rights, please contact us at hello@ticketlab.com.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review the Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

TicketLab
Email: hello@ticketlab.com
Address: 1578 Broadway, New York, NY 10036, United States